Terms and Conditions

1. Introduction

These Terms of Use (the “Terms”) govern your use of the website available at Rocketpaper.net Such as the Website at com (hereinafter referred to as the “Website”).

This Website is operated by us and/or our affiliates. By using this Website or ordering any product and/or service through this Website, you (referred to here as “you”) hereby agree to be bound by these Terms in their entirety. This Website is operated by FARSB, a Cyprus-based company (“Our,” “We,” “Us”).

2. What Else to Read

Apart from these Terms, you are advised to read the Privacy Policy which is part of these Terms of Use. Kindly review the full policy to know what personal information we obtain, how we use it, and your data rights. The Terms will govern any use of the Services or the Website by you, as well as your Privacy Policy and other policies, and any disagreement with any of these will disqualify you from using the Services or the Website.

3. General

This document acts as a legal instrument between the Website and the Company users. It is important to note that our services are provided only to users eighteen (18) years old and older, and users can enter a legally binding agreement under the laws of the country where they reside.

This agreement commences on the client's first use of the Services (“Effective Date”) and lasts until either party cancels it by giving notice to the other party.

These Terms can be changed by us at any time and without any prior notice to the User. As for other significant changes, we may inform you of such changes through the “Last Updated” date. The new Terms are effective as soon as they are posted here, and you agree that we have no obligation to notify you of any updates to the Terms in advance. Please ensure to go through these Terms often to be aware of any changes.

It is provided that any provision of this agreement that is prohibited or unenforceable in any jurisdiction shall not affect the remainder of the provision in this agreement and in such jurisdiction only and to the extent prohibited or unenforceable.

This agreement does not create any rights in favor of third parties, but the rights and duties under this agreement may be transferred to other parties.

4. The Scope of Services

This Website is an online tutoring Website that also assists learners with homework, academic assistance, and any other needs that they may have as learners. Our mission is to enable you to access the right tutor (“Tutor.”)

5. Your Account

Use of the Services may be accompanied by registering a personal account. Whenever you register with the Company, you will be required to provide some personal details about yourself. You agree that all information that you may provide to us is accurate, valid, current, and complete.

When joining the website, you agree to the verification and security steps taken by the company. You must maintain all account activities and keep your password secret. This website uses cookies to improve your experience. By using the Company’s website, you consent to using those cookies and the terms of the Privacy Policy.

One can register the app using Google or Facebook sign-in, which negates using a new username and password. It is important to note that we don’t have any control over these accounts.

You are responsible for ensuring that you do not reveal your account details and password to anyone else and do not allow any third party to access your account. You will be held accountable for all actions under your account or password.

6. Placing an Order

To order, go to the “Hire Tutor” tab at the website's top right. You will then provide our chat-bot with order details, including:

  • The topic of the work
  • Type of work (up to 150 pages)
  • Time that is out of options for the tutor’s help
  • Additional details (if applicable)

When you place an order, other tutors can see it and bid on it, which includes the price offer. Select the most suitable offer and press the ‘Hire’ button to work with the tutor.

The tutor determines the price for fulfilling the order; therefore, the total cost will be the minimum price established by the Website and the tutor’s rate.

Per the university policies, tutors are also not allowed to help students with cheating, plagiarism, or other related cases. According to the policies and regulations of the college, the students are prohibited from engaging in unlawful activities using the Platform. The students should not use all the materials given by the tutors in their work.

The client can monitor the order and communicate with our support team and with the chosen tutor.

7. Payment and Refund

Payment

With the order, the person agrees to buy the product. The total price of your purchase shall be displayed after you choose your tutor, and you will have to agree to and affirm it. The cost of the service depends on the number of sessions and the tutor you hire.

Once the total amount is verified, you can add funds by providing your billing details on the billing page. You can also put some money on your user account balance for future orders.

You have the right to request the withdrawal of the amount of money from the account balance not later than six months from the date of deposit. We also wish to retain the authority to charge back funds during and after this period to offset operational costs. You will be notified by email concerning this.

The Website also uses third-party pay processors to enable money flow for our services. Extra charges may include currency exchange charges or payment processing charges.

Depending on the establishment, local taxes may apply depending on the payment type and may be included in the final price. Any payment that could not be successfully completed may lead to a temporary or permanent ban on the Services until payment is made.

The Company does not retain your credit card data to ensure your privacy is well taken care of. Every time you make a transaction, you must input your credit card information.

The Company does not bear any responsibilities for extra costs charged by third parties such as exchange rates, processing fees and other costs.

Refund

The website is responsible for delivering the product in a timely manner and in accordance with the initial order details. Should any of the company's guarantees be violated, the Customer is eligible to a partial or a full compensation according to our Money Back Guarantee Policy.

The Customer is eligible for a refund in cases where:

  • There was a payment mistake (identical orders, double payment, etc).
  • The writer rejects the order and there is no suitable substitution.
  • The completed paper does not correspond to the initial instructions.
  • The paper has been delivered after the deadline has passed.
  • The Customer has changed their mind.
  • Late delivery.
  • Plagiarized content.

The Customer cannot ask for a refund in cases when:

  • The order has been approved by the customer or auto-approved after 7 days (or 14 days if the order had more than 20 pages)(as deposit has been already released to the freelance writer.)
  • There was a payment delay that caused late delivery (than initially expected by the Customer).
  • Refund period is over.

Partial approval

If the completed paper does not meet all your requirements or you have faced serious issues, content and quality wise, you are allowed to request a partial approval of the freelance writer’s bid. You should choose the percent/amount of deposited funds that should be released to the writer and provide comment on what was wrong. The remaining sum will be automatically forwarded to the personal account as credits you can use next time. The remaining credits could also be returned to the card upon special Customer’s appeal.

Order Cancellation

To cancel the order the Customer needs to inform the support representative about their decision. The paid amount could be deposited to a personal account on the platform or returned directly to the card. Once the Company's representative confirms the refund, the company will process it within 5-7 business days. Please note that the company is not responsible for your payment processor’s fees, taxes, or any extra payments held by the Bank. VAT is non-refundable. Credit (amount deposited on the platform) does not have an expiration date. Refund can be requested during sixth months after the date of transaction

8. Links

The Website may contain links to non-Rocketpaper resources. The links provided below are strictly for information purposes only. You also recognize and accept that the Company has no control over the content and activities of such website or resource and shall not be held liable or responsible for any loss or damage of any nature suffered by you due to your use of such website or resource.

9. User Content

It refers to information involving texts, comments, records, files, links, graphics, pictures, and other contents you may input, upload, post, display, communicate, or otherwise publish about the Site and/or Service (“User Content”).

As for any User Content that you submit and/or provide to the Website, you hereby assign, transfer, convey, sublicense, and otherwise grant to us a non-exclusive, perpetual, and fully paid, worldwide, assignable, and sublicensable license to use the said Content to provide the Services on the Site.

You further confirm that you shall not post User Content that contains any information or content you are legally restricted from making available under any applicable law or legal, contractual, or fiduciary duties.

10. Applicable Legislation and Dispute Resolution

These Terms, as well as other legal documents, are subject to the legislation of the Cyprus.

You and the Company agree that any disputes shall be settled between both parties first through non-legal means.

If the Parties cannot come to a consensus, then this matter will be brought before a court of law in the relevant jurisdiction as provided by the law.

11. Communication

You agree by giving us your email address and permitting us to send you messages. These emails can be purely informative or can be associated with transactions or the services we provide.

12. Miscellaneous

OUR SERVICE IS PROVIDED “AS IS, " AND WE DO NOT WARRANT THAT THE WEBSITE OR ANY CONTENT THAT IS ON THE WEBSITE WILL MEET YOUR REQUIREMENTS, THAT IT WILL BE FREE FROM ERRORS, OR THAT THE USE OF THE SERVICE WILL BE UNINTERRUPTED.

YOU ARE FULLY LIABLE FOR ALL YOUR INTERACTIONS WITH TUTORS, OTHER USERS OF THE SITE AND SERVICES, AND OTHER PEOPLE WITH WHOM YOU INTERACT THROUGH THE SITE AND SERVICES. THIS INCLUDES BUT IS NOT LIMITED TO, COMMUNICATION WITH TUTORS OR USERS THROUGH THE SERVICES. AS FOR ANY TUTORS OR OTHER USERS OF THE SITE OR SERVICES OR THEIR COMPATIBILITY WITH ANY OTHER USER, PAST OR PRESENT, WE DISCLAIM ANY LIABILITY FOR THE CONDUCT OR QUALIFICATIONS OF SUCH USERS. YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU SHALL USE ALL REASONABLE MEASURES TO PREVENT ANY UNDESIRABLE BEHAVIOURS, HARASSMENT, ASSAULT, VIOLENCE, AND OTHER FORMS OF PHYSICAL OR VERBAL ABUSE BY TUTORS AND OTHER USERS OF THE SITE AND SERVICES AND BY ANY OTHER PERSONS WITH WHOM YOU MAY COME INTO CONTACT AS A RESULT OF YOUR USE

SUPPOSE FOR ANY REASON, CONDITION, CIRCUMSTANCE, OR EVENT BEYOND THE CONTROL OF THE PARTIES, FORCE MAJEURE AS DEFINED ABOVE OCCURS, WHICH MAKES IT IMPOSSIBLE FOR A PARTY TO COMPLY WITH ITS OBLIGATIONS HEREIN FULLY. IN THAT CASE, THE OBLIGATION SHALL BE SUSPENDED FOR THE DURATION OF SUCH FORCE MAJEURE EVENT. SOME OF THE FORCE MAJEURE EVENTS ARE WARS, MILITARY OPERATIONS, EARTHQUAKES, FLOODS, OTHER NATURAL DISASTERS, A PANDEMIC, THE ADOPTION OF LAWS OR REGULATIONS BY STATE OR LOCAL AUTHORITIES, AND POWER FAILURE OR BREAKDOWN OF COMMUNICATION SYSTEM.

THESE TERMS SHALL REMAIN IN EFFECT UNTIL TERMINATED BY EITHER YOU OR US. THESE TERMS MAY BE TERMINATED BY THE COMPANY AND FOR ANY REASON, OR NO REASON, IN THE COMPANY’S SOLE DISCRETION.

13. CONTACT US

For more information, contact us: