Payment and Refund

Payment

With the order, the person agrees to buy the product. The total price of your purchase shall be displayed after you choose your tutor, and you will have to agree to and affirm it. The cost of the service depends on the number of sessions and the tutor you hire.

Once the total amount is verified, you can add funds by providing your billing details on the billing page. You can also put some money on your user account balance for future orders.

You have the right to request the withdrawal of the amount of money from the account balance not later than six months from the date of deposit. We also wish to retain the authority to charge back funds during and after this period to offset operational costs. You will be notified by email concerning this.

The Website also uses third-party pay processors to enable money flow for our services. Extra charges may include currency exchange charges or payment processing charges.

Depending on the establishment, local taxes may apply depending on the payment type and may be included in the final price. Any payment that could not be successfully completed may lead to a temporary or permanent ban on the Services until payment is made.

The Company does not retain your credit card data to ensure your privacy is well taken care of. Every time you make a transaction, you must input your credit card information.

The Company does not bear any responsibilities for extra costs charged by third parties such as exchange rates, processing fees and other costs.

Refund

The website is responsible for delivering the product in a timely manner and in accordance with the initial order details. Should any of the company's guarantees be violated, the Customer is eligible to a partial or a full compensation according to our Money Back Guarantee Policy.

The Customer is eligible for a refund in cases where:

  • There was a payment mistake (identical orders, double payment, etc).
  • The writer rejects the order and there is no suitable substitution.
  • The completed paper does not correspond to the initial instructions.
  • The paper has been delivered after the deadline has passed.
  • The Customer has changed their mind.
  • Late delivery.
  • Plagiarized content.

The Customer cannot ask for a refund in cases when:

  • The order has been approved by the customer or auto-approved after 7 days (or 14 days if the order had more than 20 pages)(as deposit has been already released to the freelance writer.)
  • There was a payment delay that caused late delivery (than initially expected by the Customer).
  • Refund period is over.

Partial approval

If the completed paper does not meet all your requirements or you have faced serious issues, content and quality wise, you are allowed to request a partial approval of the freelance writer’s bid. You should choose the percent/amount of deposited funds that should be released to the writer and provide comment on what was wrong. The remaining sum will be automatically forwarded to the personal account as credits you can use next time. The remaining credits could also be returned to the card upon special Customer’s appeal.

Order Cancellation

To cancel the order the Customer needs to inform the support representative about their decision. The paid amount could be deposited to a personal account on the platform or returned directly to the card. Once the Company's representative confirms the refund, the company will process it within 5-7 business days. Please note that the company is not responsible for your payment processor’s fees, taxes, or any extra payments held by the Bank. VAT is non-refundable. Credit (amount deposited on the platform) does not have an expiration date. Refund can be requested during sixth months after the date of transaction