FAQ - Frequently asked questions
Find the answers to essay writing service related questions right below:
1. Is your service confidential?
Yes, RocketPaper guarantees non-disclosure of all personal information you submit through our website. For more details please check our Confidentiality Policy.
2. Who will be working on my paper?
- A person with a Bachelor, Master or PhD degree
- A person with a GPA of at least 3.0
- A person who passed all our tests with a score over 80%
- A person with sample of work that scored over 80 on grammarly.com
- A person who applies for orders with a 100% confidence in its successful completion
3. Where are you guys located?
RocketPaperis a US-incorporated custom paper writing service. Our main office is located in Delaware, USA. Our support office is located in Ukraine.
4. Where do you find writers?
All writers are found at LinkedIn in specialized groups. We have writer quotas for specific fields of studies (For example, we need 10 active writers in Business, and we conduct selection procedure out of hundreds of applicants to find motivated and professional writers), which enables us to give you a quick reply on whether we can complete your paper or not.
5. How much do our writers get paid?
Each writer`s payment is derived from several variables: academic level, complexity of paper, and deadline, but cannot be less than $8. We have a flexible system of negotiations with writers about their bids, which allows us to assign a satisfied writer to work on your order.
6. What if I am not satisfied with my paper?
In case you are not satisfied with the work done, our company guarantees up to 3 free revisions in accordance with our Revision Policy. If you find that revisions do not help, you can always change the writer simply by contacting the support team. Should the final product be not up to your standards, you can always ask the Manager to contact you and discuss the issue and possible solutions to your problem.
7. Is my paper plagiarism free?
Absolutely. Unlike our competitors who use cheap and ineffective plagiarism software, RocketPaper uses credible software to check your paper originality. We guarantee that your paper will pass TurnItIn and SafeAssign checks with a low percentage of similarity. In addition, our writers are trained to cite all the information properly to avoid indirect or unintentional plagiarism.
8. Will you save my paper to your database?
All works delivered to our clients are kept in our system to ensure that all of them are plagiarism free. After approving the paper you become the sole owner of the original product.
9. How do I receive my paper?
After the writer completes the paper, you will receive a preview version in secured PDF format to see if any corrections are needed. In case you are satisfied with the product, you can approve the order and either download the paper directly from your control panel, or have it sent to your email in word.doc format.
10. Do you have a money back guarantee?
Yes, our company guarantees partial and full refunds in cases defined by our Money Back Guarantee.
11. How can I contact my writer?
You can contact the writer directly via the message section of your control panel. Should you have an urgent matter to address, do not hesitate to contact the support team for assistance.